FAQ

You have 30 nights to fall in love with your Ortorex pillow. Not loving it? Just contact us and we’ll organize your full refund.  

The fill of the pillow is a viscoelastic polyurethane foam, also known as memory foam.  

Yes, memory foam is safe. The EPA has declared memory foam non-toxic and the multiple studies have shown memory foam does not cause any health issues. Unlike many other material, memory foam is hypoallergenic and free of bed bugs.  

It’s not necessary. However, if you want to personalize your pillow with a different pillowcase, it’s completely up to you.  

The outer cover is fully machine washable and dryer friendly. The core is spot clean only. After washing lay it flat to dry.

We accept payment via PayPal and by all major credit cards including Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). Please be aware of potential fees for cross border transactions.  

Payments can be declined for various reasons. If you feel as though your card was declined in error, please place another order through our website and make sure the address is correct.  

Choose the items you want to purchase and add them to the shopping cart. Check the content of your shopping cart before proceeding to the next step. Fill out the required fields with the information that will make it possible for us to deliver your order to you. Choose the method of payment, enter the payment details and confirm the purchase. You will receive an automated email confirming your order and containing the essential information about it. Please keep this email for future reference until you receive your package.