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Ortorex memory foam pillow questions

  • Is there a trial period for Ortorex Pillow?
    You have 30 nights to fall in love with your Ortorex pillow. Not loving it? Just contact us and we’ll organize your full refund.  
  • What is the Ortorex Memory Foam Pillow made out of?
    The fill of the pillow is a viscoelastic polyurethane foam, also known as memory foam.  
  • Is memory foam material safe?
    Yes, memory foam is safe. The EPA has declared memory foam non-toxic and the multiple studies have shown memory foam does not cause any health issues. Unlike many other material, memory foam is hypoallergenic and free of bed bugs.  
  • Should I use an additional pillowcase over my Ortorex Memory Foam Pillow?
    It’s not necessary. However, if you want to personalize your pillow with a different pillowcase, it’s completely up to you.  
  • How do I wash my Ortorex Memory Foam Pillow?
    The outer cover is fully machine washable and dryer friendly. The core is spot clean only. After washing lay it flat to dry.

  • Payment Questions

  • What payment methods do you accept?
    We accept payment via PayPal and by all major credit cards including Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). Please be aware of potential fees for cross border transactions.  
  • Why was my payment declined?
    Payments can be declined for various reasons. If you feel as though your card was declined in error, please place another order through our website and make sure the address is correct.  
  • How do I make the payment?
    Choose the items you want to purchase and add them to the shopping cart. Check the content of your shopping cart before proceeding to the next step. Fill out the required fields with the information that will make it possible for us to deliver your order to you. Choose the method of payment, enter the payment details and confirm the purchase. You will receive an automated email confirming your order and containing the essential information about it. Please keep this email for future reference until you receive your package.  

  • By accessing, purchasing from or using any part of the ortorex.au website, you agree to all information laid out on this FAQ page, as well as our policies.

    Jessica B.
    Customer happiness hero
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    Medical Disclaimer

    Individuals' medical conditions vary, and the use of our products is not guaranteed to be 100% effective for everyone.

    If you're dealing with clinical disease or chronic pain, please consult with your physician for medical advice regarding your medical condition.

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